Legal

Privacy Policy

Last updated: November 4, 2026

1. Who we are

Zencut (the mobile app and the website zencut.ai) is published by LIMNOS, a French simplified joint-stock company (SAS) with share capital of €1,500, registered with the Paris Trade and Companies Register under number 939 846 150, whose registered office is at 24 rue Keller, 75011 Paris, France (“Limnos”, “we”, “us”).

Limnos is the controller of the personal data described in this policy. For any question or request about your data, contact us at hello@zencut.ai.

2. The data we collect

Account data

Your email address and a unique account identifier. If you sign in with Apple or Google, we also receive the name and, for Google, the profile picture associated with that account. With Sign in with Apple you can choose to hide your email address, in which case we only receive a relay address.

Your content

The videos you record in the app or choose to upload (several clips you select can be joined into one video on your device first), the images and video clips you add to them in the editor, and what we create from them to provide the service: thumbnails, the extracted audio and its sound level, transcripts (the words spoken and their timing, and the detected language), suggested edits, and your edits, including texts and captions. We also store information about each video, such as its original file name, size and duration.

When you export a video, it is rendered on your phone on iOS: the exported file is saved to your photo library and is not sent to us. On Android, it is rendered on our servers and stored with your account so you can download and share it.

Subscription data

Whether your subscription is active and until when, your plan, the purchase history linked to your account, and how many videos you have processed in the current month (to apply your plan's limits). Payments are processed by Apple or Google: we never receive your card or bank details.

Creator program

If you join Zencut through an invite to our creator program, we record which invite you used, with your email address and the date, and the free videos it gives you and until when. This tells us who joined through the program and lets us apply the invite's limits. It is deleted with your account.

Your answers and settings

The answers you give to the optional questions after you sign up (for example what you create, how often you post and how long editing takes you), the language you record in, and when you agreed to the AI processing described in section 4.

Usage data

How you use the app: the screens you visit and actions such as your answers to the questions after sign-up, viewing the subscription offer, subscribing (the plan, not your payment details), recording, uploading, retrying or exporting a video, and errors, including the app's crashes (the error and where in the app's code it happened). With it, the app sends its version, your device model, operating system and language, and a random identifier created on your device. This data is linked to your account identifier, not to your name or email address, and never includes your videos, audio or transcripts. We do not store your IP address for this purpose.

Technical data

Technical logs needed to run and secure the service (for example your account identifier, the time of an operation and error details), and the app version and platform when the app checks for updates. The app does not use advertising identifiers.

Waiting list

If you joined the waiting list on our website before the app was available, the email address you gave, the plan you picked, and when.

Messages

The content of your emails if you contact us.

We do not collect your location or your contacts. The app uses your camera and microphone only on its Record screen, to film the videos you record. It uses your photo library only when you choose videos, images or clips, and to save the videos you export (it can add to your library without reading it). Only what you record or select is sent to us, once you choose to edit it.

Your videos may show faces and voices, but we do not use them to identify anyone: Zencut does not do facial recognition or create voiceprints.

3. How we use it, and why

• To provide Zencut: create and manage your account, store your videos, transcribe them, suggest edits and produce your exports. Legal basis: performance of our contract with you (our Terms of Use).
• To manage your subscription: check that it's active, give you access accordingly and apply your plan's limits. Legal basis: performance of the contract.
• To keep the service secure and working: detect abuse, investigate errors and fix them. Legal basis: our legitimate interest in running a secure, reliable service.
• To understand and improve Zencut: measure how the app is used, find where people get stuck, and compare versions of a screen (for example two ways of presenting the same result) to keep the one that works best, so different users may see slightly different versions. Legal basis: our legitimate interest in improving the app. You can object at any time by writing to us.
• To tell you when your free trial can start, if you joined the waiting list: one email, nothing else. We also count which plans are picked, to decide what to offer. Legal basis: your consent, which you can withdraw at any time by writing to us.
• To answer you when you contact us. Legal basis: our legitimate interest in responding to your requests, or the contract when your message is about it.
• To comply with the law, for example accounting obligations or requests from authorities. Legal basis: legal obligation.

We do not sell your personal data, we do not use it for advertising, and we do not use your videos, audio or transcripts to train AI models.

4. How the AI editing works

When you upload or record a video, we extract its audio. The audio is sent to a third-party speech-to-text provider (ElevenLabs), which returns a transcript. The transcript is then sent to a third-party AI language model provider (Anthropic), which suggests which parts of the video to keep. The resulting edit is applied on our own infrastructure.

These providers act on our behalf and only receive what they need for this processing: the audio or the transcript, without your name or email address. They may keep this data for a limited period under their own data policies, for example for security and abuse monitoring.

Before your first upload or recording, the app asks you to confirm that you agree to this processing. If the processing of a video fails and you try again, its audio or transcript is sent again.

You can withdraw this consent at any time by writing to hello@zencut.ai. New videos can then no longer be edited, since this processing is how the editing works. Videos already processed are not affected, and you can delete them, or your account, at any time in the app.

The AI only suggests edits, which you can review and change before exporting. It does not make decisions about you that have legal or similarly significant effects.

5. Who we share it with

Your content is private to your account. We share personal data only with:

• Our service providers, acting on our instructions: cloud hosting and infrastructure (Google Cloud and Firebase), AI providers (ElevenLabs for speech-to-text and Anthropic for the language model, see section 4), subscription management (RevenueCat), usage analytics (PostHog) and app update delivery (Expo). They are bound by contracts that require them to protect your data and use it only to provide their services to us.
• Apple and Google, when you sign in with your Apple or Google account, or buy a subscription through the App Store or Google Play. They process this data as independent controllers under their own privacy policies.
• Authorities, when required by law.
• A buyer or successor, if Limnos is involved in a merger or acquisition, under the same protections as described here.

The app contains no advertising SDKs, and we share no data with advertising networks.

6. International transfers

Your data is stored in the United States, and some of our providers process it there. These transfers are covered by appropriate safeguards: the European Commission's adequacy decision for companies certified under the EU-U.S. Data Privacy Framework, or the European Commission's Standard Contractual Clauses. You can ask us for more information about these safeguards. Usage data (section 2) is stored in the European Union.

7. How long we keep it

• Account data and content: as long as your account exists. When you delete a video, it is deleted with everything created from it. When you delete your account, all your account data and content are deleted from our systems (usage data follows its own period, below). Copies in our providers' backups, if any, are erased on their normal cycle.
• Usage data: while it's useful to understand how the app is used, and no longer than 2 years. It is linked only to your account identifier, so it is not deleted with your account but at the end of this period; you can ask us to delete it sooner.
• Technical logs: up to 30 days.
• Subscription records: for as long as needed to manage your subscription, then as required by law (for example accounting obligations, up to 10 years).
• Waiting list: until we have sent the launch email, then deleted, or sooner if you ask us.
• Emails: up to 3 years after our last exchange.
• Data processed by our AI providers: for the limited period set by their own policies (see section 4).

8. Your rights

Under the GDPR and French law, you have the right to access your data, correct it, delete it, restrict or object to its processing, receive it in a portable format, and give instructions about what happens to it after your death. You can exercise these rights by writing to hello@zencut.ai. We may ask you to confirm your identity and will answer within one month. We apply the same rights wherever you live. In particular, we do not sell or share your personal information as those terms are defined by California law, and we do not use it for targeted advertising.

If you appear in someone else's video: the user who uploaded it is responsible for having your consent. You can still contact us to exercise your rights, and to report content under our Terms of Use.

Deleting your account: you can delete your account and all your content at any time in the app, with “Delete account”, or ask us by email: see Delete your account. Deleting the app or your account does not cancel a subscription bought through the App Store or Google Play: cancel it in your store account settings.

If you believe your rights are not respected, you can lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or the authority of your country.

9. Security

Data is encrypted in transit between the app and our servers. Access to your videos, transcripts and edits is restricted to your own account, and our team only accesses them when needed to operate the service or when you ask us to. No system is completely secure, but we work to protect your data against loss, misuse and unauthorised access.

10. Children

Zencut is not intended for anyone under 16, and we do not knowingly collect data from them. If you believe a child has given us personal data, contact us and we will delete it.

11. Data stored on your device

The app keeps some data on your device so it works quickly and stays signed in: your session, your answers to the questions after sign-up until you finish them, your display preferences, videos you recorded until they are sent (they are then deleted from the app), a cache of your video list and thumbnails, copies of the videos you open in the editor (deleted with the video or your account, and your device may clear them to free up space), the videos you export until they are saved or shared, and the random identifier used for usage data (section 2). The app does not use cookies or advertising identifiers, and does not track you across apps and websites.

12. The zencut.ai website

The website uses one cookie, and only when you arrive through a creator's link (zencut.ai/?ref=…): it keeps that link's code for 60 days, so that if you subscribe on the website we know which creator to credit. It holds nothing about you, is read by no one else, and you can delete it in your browser at any time. The website uses no analytics or advertising trackers. Our hosting provider processes technical data such as your IP address to deliver and secure the pages. The website's fonts are served by our own hosting, not by a third-party font service.

13. Changes to this policy

We may update this policy, for example when we add features. We will change the date at the top of this page and, if the changes are significant, let you know in the app or by email before they apply.

14. Contact